Telephone Answering Services
NAICS 561421 · Federal Contracts & Awards
Companies in the Telephone Answering Services industry (NAICS code 561421) have received $948.3M in federal contracts, grants, and other awards since FY2024, across 387 individual awards tracked through FY2026. The largest funding agency is Department of State ($706.3M). Spending is concentrated in District of Columbia, Texas, Massachusetts and 32 other states. All figures below come from USAspending.gov award records.
Total Obligations
$948.3M
Total Awards
387
States
35
Last Updated
Apr 21, 2026
Yearly Spending Trend
$763.8M24
$174.8M25
$9.7M26
Top 50 Awards in Telephone Answering Services
Largest individual obligations in NAICS 561421.
| Award | Recipient | Awarding Agency | Program | Place | FY | Obligation |
|---|---|---|---|---|---|---|
CONT_AWD_19AQMM19C0070_1900_-NONE-_-NONE- PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNI… | PECKHAM VOCATIONAL INDUSTRIES, INC. Michigan | Department of State Department of State | — | WASHINGTON, DC-98 | 2024 | $463,903,574 |
CONT_AWD_19AQMM25C1078_1900_-NONE-_-NONE- PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNI… | PECKHAM VOCATIONAL INDUSTRIES, INC. Michigan | Department of State Department of State | — | WASHINGTON, DC-98 | 2025 | $161,599,443 |
CONT_AWD_19AQMM24C0081_1900_-NONE-_-NONE- PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNI… | PECKHAM VOCATIONAL INDUSTRIES, INC. Michigan | Department of State Department of State | — | WASHINGTON, DC-98 | 2024 | $75,000,000 |
CONT_AWD_HHSP233201800009C_7570_-NONE-_-NONE- CLOSEOUT HHSP233201800009C | BCFS HEALTH AND HUMAN SERVICES Texas | Department of Health and Human Services Office of the Assistant Secretary for Administration | — | SAN ANTONIO, TX-21 | 2024 | $44,043,303 |
CONT_AWD_2032H521C00009_2050_-NONE-_-NONE- PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRETED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE. THE MODIFICATION IS TO EXTEND THE PERIO… | NATIONAL TELECOMMUTING INSTITUTE, INC. Massachusetts | Department of the Treasury Internal Revenue Service | — | BOSTON, MA-08 | 2024 | $32,875,579 |
CONT_AWD_W81K0020C0007_9700_-NONE-_-NONE- TELEPHONE APPOINTMENT CLERKS - FY25 FUNDING | IVYHILL TECHNOLOGIES LLC Maryland | Department of Defense Department of the Army | — | SAN ANTONIO, TX-21 | 2024 | $14,383,542 |
CONT_AWD_FA445220C0026_9700_-NONE-_-NONE- PROVIDE ALL MANAGEMENT, TOOLS, SUPPLIES, EQUIPMENT (EXCEPT ITEMS AND SERVICES INCIDENTAL TO THE PLACE OF PERFORMANCE) AND LABOR NECESSARY TO ENSURE CONTINUOUS, ROUND THE CLOCK, 24… | NEWVIEW OKLAHOMA, INC. Oklahoma | Department of Defense Department of the Air Force | — | TRAVIS AFB, CA-08 | 2024 | $14,003,897 |
CONT_AWD_693JJ421C000004_6953_-NONE-_-NONE- NEW ENTRANT CALL CENTER-MODIFICATION: ADDITION OF CLAUSE | CENTRAL ASSOCIATION FOR THE BLIND, INC. New York | Department of Transportation Federal Motor Carrier Safety Administration | — | WASHINGTON, DC-98 | 2024 | $9,352,964 |
CONT_AWD_36C26124C0004_3600_-NONE-_-NONE- OY2 TELEPHONE OPERATORS SERVICES | MAGELLAN SOLUTIONS USA INC. Florida | Department of Veterans Affairs Department of Veterans Affairs | — | PALO ALTO, CA-16 | 2024 | $5,109,600 |
CONT_AWD_HT001420C0007_9700_-NONE-_-NONE- TELE SWITCHBOARD SERVICES | GENERAL INFOMATICS-A SERVICE DISABLED OWNED VETERAN BUSINESS, INC. Virginia | Department of Defense Defense Health Agency | — | BETHESDA, MD-08 | 2024 | $5,108,784 |
CONT_AWD_36C26219C0056_3600_-NONE-_-NONE- ON-SITE TELEPHONE OPERATORS DECREASE FUNDING | LIGHTHOUSE FOR THE BLIND OF HOUSTON Texas | Department of Veterans Affairs Department of Veterans Affairs | — | LONG BEACH, CA-42 | 2024 | $4,815,170 |
CONT_AWD_DJJ17C2796_1501_-NONE-_-NONE- FINANCE SUPPORT SERVICES | BREAKFORTH SOLUTIONS INCORPORATED Virginia | Department of Justice Offices, Boards and Divisions | — | CENTREVILLE, VA-11 | 2024 | $4,408,436 |
CONT_AWD_36C24224C0005_3600_-NONE-_-NONE- TELEPHONE OPERATORS - ABILITYONE | EVERAS COMMUNITY SERVICES, INC. New Jersey | Department of Veterans Affairs Department of Veterans Affairs | — | SOMERSET, NJ-12 | 2024 | $4,268,599 |
CONT_AWD_36C25622P0016_3600_-NONE-_-NONE- SWITCHBOARD OPERATOR SERVICES FOR THE NEW ORLEANS, LA VAMC. MOD TO FUND OPTION 4 | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | NEW ORLEANS, LA-02 | 2024 | $3,820,334 |
CONT_AWD_36C24221C0038_3600_-NONE-_-NONE- NEW YORK HARBOR SWITCHBOARD SERVICES BASE PERIOD | CORPORATE SOURCE, INC THE New York | Department of Veterans Affairs Department of Veterans Affairs | — | NEW YORK, NY-12 | 2024 | $3,793,748 |
CONT_AWD_36C24720C0102_3600_-NONE-_-NONE- OPTION YEAR EXERCISE SWITCHBOARD OPERATOR | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | DECATUR, GA-05 | 2024 | $3,674,367 |
CONT_AWD_36C24221P0752_3600_-NONE-_-NONE- BRONX SWITCHBOARD SERVICE | MAGELLAN SOLUTIONS USA INC. California | Department of Veterans Affairs Department of Veterans Affairs | — | BRONX, NY-13 | 2024 | $3,571,563 |
CONT_AWD_36C25620P0587_3600_-NONE-_-NONE- OPTION PERIOD 4 TELEPHONE SWITCHBOARD OPERATOR SERVICES | MAGELLAN SOLUTIONS USA INC. California | Department of Veterans Affairs Department of Veterans Affairs | — | HOUSTON, TX-09 | 2024 | $3,564,800 |
CONT_AWD_2043FY26C00014_2050_-NONE-_-NONE- MANDATORY SOURCE ABILITYONE CONTRACT. CONTRACT FOR TOLL FREE ORDER FORM CALL SERVICES TO PROVIDE CONTRACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS D… | NATIONAL TELECOMMUTING INSTITUTE, INC. New Hampshire | Department of the Treasury Internal Revenue Service | — | BOSTON, MA-08 | 2026 | $3,532,393 |
CONT_AWD_W911SF23C0002_9700_-NONE-_-NONE- E911 DISPATCH SERVICES | BOBBY DODD INSTITUTE, INC. Georgia | Department of Defense Department of the Army | — | ATLANTA, GA-06 | 2024 | $3,483,354 |
CONT_AWD_36C24221C0004_3600_-NONE-_-NONE- STRATTON SWITCHBOARD SERVICES | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | ALBANY, NY-20 | 2024 | $3,447,602 |
CONT_AWD_15JPSS21C00000378_1501_-NONE-_-NONE- PSS - COMPUTER SWITCHBOARD OPERATOR SUPPORT SERVICES | BREAKFORTH SOLUTIONS INCORPORATED Virginia | Department of Justice Offices, Boards and Divisions | — | CENTREVILLE, VA-11 | 2024 | $3,270,894 |
CONT_AWD_36C24919C0011_3600_-NONE-_-NONE- WD ADJ SWITCHBOARD OPERATION AT VAMC MEMPHIS | MEMPHIS GOODWILL INDUSTRIES INC Tennessee | Department of Veterans Affairs Department of Veterans Affairs | — | MEMPHIS, TN-09 | 2024 | $3,268,550 |
CONT_AWD_36C24221C0005_3600_-NONE-_-NONE- BUFFALO SWITCHBOARD SERVICES | VIA VISUALLY IMPAIRED ADVANCEMENT New York | Department of Veterans Affairs Department of Veterans Affairs | — | BUFFALO, NY-26 | 2024 | $3,184,443 |
CONT_AWD_36C24619C0011_3600_-NONE-_-NONE- SWITCHBOARD/ADMIN SERVICES | EMPLOYMENT SOURCE INC North Carolina | Department of Veterans Affairs Department of Veterans Affairs | — | FAYETTEVILLE, NC-07 | 2024 | $3,142,340 |
CONT_AWD_36C24722P0596_3600_-NONE-_-NONE- SWOTCHBOARD OPERATOR SERVICES | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | BIRMINGHAM, AL-07 | 2024 | $2,962,692 |
CONT_AWD_36C25519P0616_3600_-NONE-_-NONE- SWITCHBOARD OPERATORS SERVICES - MOD TO INCREASE EXERCISED OPTION PERIOD 4. | QUALITY INNOVATION, INC Texas | Department of Veterans Affairs Department of Veterans Affairs | — | KANSAS CITY, MO-05 | 2024 | $2,753,553 |
CONT_AWD_2031JW22C00006_2046_-NONE-_-NONE- OCC OMBUDSMAN CALL CENTER | MAGELLAN SOLUTIONS USA INC. Florida | Department of the Treasury Office of the Comptroller of the Currency | — | PALM COAST, FL-06 | 2024 | $2,651,469 |
CONT_AWD_36C24223P0024_3600_-NONE-_-NONE- FUNDING FOR OPTION YEAR 2: SWITCHBOARD OPERATOR SERVICES FOR SYRACUSE VA MEDICAL CENTER | AURORA OF CENTRAL NEW YORK, INC. New York | Department of Veterans Affairs Department of Veterans Affairs | — | SYRACUSE, NY-22 | 2024 | $2,641,752 |
CONT_AWD_36C24625C0002_3600_-NONE-_-NONE- ADMINISTRATIVE AND TELEPHONE SWITCHBOARD OPERATOR SERVICES | EMPLOYMENT SOURCE INC North Carolina | Department of Veterans Affairs Department of Veterans Affairs | — | FAYETTEVILLE, NC-07 | 2025 | $2,622,810 |
CONT_AWD_36C24221C0007_3600_-NONE-_-NONE- HUDSON VALLEY SWITCHBOARD SERVICES | ASSOCIATION FOR VISION REHABILITATION AND EMPLOYMENT, INC New York | Department of Veterans Affairs Department of Veterans Affairs | — | MONTROSE, NY-17 | 2024 | $2,592,142 |
CONT_AWD_36C24919C0014_3600_-NONE-_-NONE- ABILITYONE SWITCHBOARD OPERATIONS AT VAMC LOUISVILLE, KY. BASE YEAR PLUS 4 1-YEAR OPTIONS. WD ADJ OP YR 4 (#2) | EMPLOYMENT SOURCE INC North Carolina | Department of Veterans Affairs Department of Veterans Affairs | — | LOUISVILLE, KY-03 | 2024 | $2,403,129 |
CONT_AWD_36C24620P0059_3600_-NONE-_-NONE- EO14042 SWITCHBOARD OPERATORS | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | HAMPTON, VA-03 | 2024 | $2,352,782 |
CONT_AWD_36C25620C0022_3600_-NONE-_-NONE- SWITCHBOARD | CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC Iowa | Department of Veterans Affairs Department of Veterans Affairs | — | BILOXI, MS-04 | 2024 | $2,293,767 |
CONT_AWD_36C26222C0183_3600_-NONE-_-NONE- SWITCHBOARD OPERATORS OY3 | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | SAN DIEGO, CA-50 | 2024 | $2,016,313 |
CONT_AWD_TCC17HQC0002_2046_-NONE-_-NONE- TELEPHONE CONTACT/CALL CENTER - MOD 0015 DEOBLIGATE FUNDS IN THE AMOUNT OF (1,862.70) FROM CLIN 3004 | MAGELLAN SOLUTIONS USA INC. California | Department of the Treasury Office of the Comptroller of the Currency | — | PALM COAST, FL-06 | 2024 | $2,006,416 |
CONT_AWD_36C25619C0003_3600_-NONE-_-NONE- SWITCHBOARD SERVICES (ABILITY ONE)- DEOB MOD | GOODWILL INDUSTRIES OF NORTH LOUISIANA, INC. Louisiana | Department of Veterans Affairs Department of Veterans Affairs | — | SHREVEPORT, LA-06 | 2024 | $1,996,164 |
CONT_AWD_DTCG2303CTMX030_7008_-NONE-_-NONE- CLOSE OUT | ADCI OF DELAWARE, LLC Virginia | Department of Homeland Security U.S. Coast Guard | — | ARLINGTON, VA-08 | 2024 | $1,738,456 |
CONT_AWD_36C26224P0544_3600_-NONE-_-NONE- EXERCISE OPTION YEAR TWO (OY2). WORK ORDER DESK CLERK SERVICES (ON-SITE TELEPHONE OPERATOR SERVICE) | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | SAN DIEGO, CA-50 | 2024 | $1,533,320 |
CONT_AWD_36C24620P0722_3600_-NONE-_-NONE- ON - SITE SWITCHBOARD OPERATORS FOR SALEM, VIRGINIA OPTION YEAR 2 | MAGELLAN SOLUTIONS USA INC. California | Department of Veterans Affairs Department of Veterans Affairs | — | SALEM, VA-06 | 2024 | $1,342,308 |
CONT_AWD_36C25923C0145_3600_-NONE-_-NONE- VCCC OPERATIONS SUPPORT | QUALITY INNOVATION, INC Texas | Department of Veterans Affairs Department of Veterans Affairs | — | GREENWOOD VILLAGE, CO-06 | 2024 | $1,310,274 |
CONT_AWD_36C24924C0004_3600_-NONE-_-NONE- SWITCHBOARD OPERATIONS | CENTRAL ASSOCIATION FOR THE BLIND, INC. New York | Department of Veterans Affairs Department of Veterans Affairs | — | LEXINGTON, KY-06 | 2024 | $1,165,272 |
CONT_AWD_36C24420C0058_3600_-NONE-_-NONE- TELEPHONE SWITCHBOARD OPERATOR SERVICES - EXERCISING OPTION PERIOD 5. | MOUNTAINSIDE MEDICAL EQUIPMENT INC New York | Department of Veterans Affairs Department of Veterans Affairs | — | ERIE, PA-16 | 2024 | $1,156,800 |
CONT_AWD_36C24226P0012_3600_-NONE-_-NONE- FY26 NYH SWITCHBOARD SERVICES (BASE+4) | CORPORATE SOURCE, INC THE New York | Department of Veterans Affairs Department of Veterans Affairs | — | NEW YORK, NY-12 | 2026 | $1,143,003 |
CONT_AWD_36C24926N0074_3600_36C24924A0036_3600 SWITCHBOARD OPERATOR SYSTEM | MEMPHIS GOODWILL INDUSTRIES INC Tennessee | Department of Veterans Affairs Department of Veterans Affairs | — | MEMPHIS, TN-09 | 2026 | $1,046,498 |
CONT_AWD_36C24925N0123_3600_36C24924A0036_3600 SWITCHBOARD OPERATOR SYSTEM | MEMPHIS GOODWILL INDUSTRIES INC Tennessee | Department of Veterans Affairs Department of Veterans Affairs | — | MEMPHIS, TN-09 | 2025 | $1,009,644 |
CONT_AWD_36C24625P0059_3600_-NONE-_-NONE- SWITCHBOARD OPERATOR | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | HAMPTON, VA-03 | 2025 | $950,381 |
CONT_AWD_36C24926N0169_3600_36C24924D0005_3600 SWITCHBOARD OPERATORS | BOBBY DODD INSTITUTE, INC. Georgia | Department of Veterans Affairs Department of Veterans Affairs | — | NASHVILLE, TN-07 | 2026 | $928,211 |
CONT_AWD_36C26224P2511_3600_-NONE-_-NONE- NO COST MOD TO ADD EO 13899 | LIGHTHOUSE FOR THE BLIND OF HOUSTON Texas | Department of Veterans Affairs Department of Veterans Affairs | — | LONG BEACH, CA-42 | 2024 | $926,836 |
CONT_AWD_36C24925N0103_3600_36C24924D0005_3600 SWITCHBOARD OPERATORS | BOBBY DODD INSTITUTE, INC. Georgia | Department of Veterans Affairs Department of Veterans Affairs | — | MURFREESBORO, TN-04 | 2025 | $903,546 |
Top 50 awards shown, ranked by obligated amount. Dates reflect performance period; last-modified dates match USAspending.gov. Complete listings include all transaction history going back to FY2024.
Top Funding Agencies
View All→12345678910
Department of State$706.3M
Department of Veterans Affairs$97.2M
Department of Health and Human Services$44.5M
Department of the Treasury$41.1M
Department of Defense$40.8M
Department of Transportation$9.4M
Department of Justice$8.5M
Department of Homeland Security$1.8M
Department of Agriculture$1.2M
Department of the Interior$776K
Top Recipients
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PECKHAM VOCATIONAL INDUSTRIES, INC.$700.5M
BCFS HEALTH AND HUMAN SERVICES$44.0M
NATIONAL TELECOMMUTING INSTITUTE, INC.$36.4M
INNOVATION AT WORK INC$23.6M
MAGELLAN SOLUTIONS USA INC.$19.0M
IVYHILL TECHNOLOGIES LLC$14.4M
NEWVIEW OKLAHOMA, INC.$14.0M
CENTRAL ASSOCIATION FOR THE BLIND, INC.$11.1M
EMPLOYMENT SOURCE INC$10.6M
BREAKFORTH SOLUTIONS INCORPORATED$7.7M
Spending by State
| State | Funding | Awards |
|---|---|---|
| District of Columbia | $710.5M | 11 |
| Texas | $62.7M | 7 |
| Massachusetts | $32.7M | 5 |
| California | $28.4M | 9 |
| New York | $22.4M | 16 |
| Virginia | $14.7M | 16 |
| Tennessee | $9.3M | 11 |
| Louisiana | $8.1M | 8 |
| Georgia | $7.9M | 4 |
| Maryland | $6.7M | 17 |
| North Carolina | $6.4M | 4 |
| Kentucky | $6.1M | 7 |
| Florida | $5.3M | 15 |
| New Jersey | $4.6M | 3 |
| Alabama | $3.0M | 3 |
| Pennsylvania | $3.0M | 7 |
| Missouri | $2.9M | 4 |
| Mississippi | $2.9M | 7 |
| Colorado | $1.9M | 8 |
| Oregon | $935K | 19 |
| Illinois | $476K | 1 |
| Washington | $420K | 13 |
| New Mexico | $240K | 4 |
| Oklahoma | $233K | 3 |
| Hawaii | $190K | 5 |
| Arizona | $174K | 3 |
| Utah | $146K | 5 |
| U.S. Virgin Islands | $43K | 1 |
| Michigan | $24K | 10 |
| Minnesota | $22K | 2 |
| North Dakota | $19K | 1 |
| Kansas | $12K | 5 |
| Nebraska | $10K | 2 |
| Montana | $6K | 1 |
| Iowa | $5K | 1 |
Source: USAspending.gov · All Industries