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Telemarketing Bureaus and Other Contact Centers

NAICS 561422 · Federal Contracts & Awards

USAspending.gov records $92,152,298.82 in Telemarketing Bureaus And Other Contact Centers (NAICS 561422) obligations for fiscal year 2026. About one percent of a 9.1-billion-dollar contact-center extract lands in this early FY2026 cell. One hundred industry-extract awards against a nine-billion-dollar parent is an extremely thin, concentrated file — not 100 unique call centers. That pair is Telemarketing Bureaus And Other Contact Centers (NAICS 561422) and federal fiscal year 2026 — not every federal dollar in FY2026, not Telemarketing Bureaus And Other Contact Centers's $9,095,152,005.29 extract-wide book, and not cash already paid. The cell is 1.0% of this industry's published obligation total. 100 is the industry-extract award-record count, not a FY2026-only instrument tally. USAspending.gov is the source. Correlation is not causation.

Key figures

  • Telemarketing & Contact Centers in FY2026: $92,152,298.82 in USAspending obligations (NAICS 561422).
  • That cell is 1.0% of the industry's $9,095,152,005.29 extract-wide total.
  • 100 is the industry-extract award-record count, not a FY2026 census.
  • NAICS 561422 × FY2026 is an obligation join, not an outlay and not a named-recipient list.
  • Cite USAspending.gov; quote /industries/561422/ and /fiscal-years/2026/ if live tables moved.

The FY2026 filter on Telemarketing & Contact Centers

NAICS 561422 and fiscal year 2026 meet here. $92,152,298.82 is the USAspending.gov obligation sum on the yearlyTrend row that carries both tags. It is not Telemarketing Bureaus And Other Contact Centers's nationwide all-year total of $9,095,152,005.29, not every federal dollar coded to FY2026, and not an outlay register. The packet does not split inbound from outbound from other contact-center lines. 100 is an industry-extract action count: modifications and repeat awards add rows across years. Unique recipients are unpublished. This cell is not a seat census, a named-center roster, or a call-volume log.

Open /industries/561422/ (NAICS 561422) for the industry table without this FY2026 filter, /fiscal-years/2026/ (FY2026 federal spending) for the year table without this NAICS filter, /industries/ (All industries) for every industry, and /ties/ (All spending ties) for the rest of the join list. Quote those hubs as parents, not as addends to $92,152,298.82. Contact centers (561422) are not background-check services (561611). Keep 561422 on FY2026.

The telemarketing bureaus and other contact centers rollup versus one fiscal year

USAspending labels NAICS 561422 as Telemarketing Bureaus And Other Contact Centers. That code produced $92,152,298.82 when crossed with fiscal year 2026. The industry-wide 561422 hub does not require a FY2026 filter. The year hub does not require Telemarketing & Contact Centers. Only this tie applies both filters. The packet does not split inbound from outbound from other contact-center lines. One hundred extract rows is not a FY2026 seat census. Inbound-versus-outbound folklore is not a packet split.

Correlation is not causation: FY2026 did not cause $92,152,298.82 by existing as a large or small budget year. The join is 561422 × FY2026 only. This cell is not a seat census, a named-center roster, or a call-volume log. Do not invent contractors or award recipients to fill the gap. Campaign donations on FEC tables do not fund this USAspending cell; the datasets are separate. 100 industry-extract award records are not 100 FY2026 contracts and not 100 unique vendors.

Full analysis: Telemarketing Bureaus And Other Contact Centers federal obligations in FY2026 →

Questions

How much Telemarketing & Contact Centers spending is obligated in FY2026?
USAspending.gov lists $92,152,298.82 in Telemarketing Bureaus And Other Contact Centers (NAICS 561422) obligations for FY2026. That yearlyTrend amount is 1.0% of the industry's $9,095,152,005.29 extract-wide total. It is an obligation join, not an outlay and not every federal dollar in FY2026. Unique recipients are unpublished.
Is $92,152,298.82 the entire Telemarketing & Contact Centers USAspending total?
No. NAICS 561422's extract-wide total is $9,095,152,005.29. FY2026 is 1.0% of that book. Other fiscal-year rows for the same industry are separate cells. Do not add /industries/561422/ into this join. 100 award records stay on the industry extract, not on this yearlyTrend row.
Is $92,152,298.82 cash already paid in FY2026?
No. Obligations are commitments recorded on USAspending.gov awards. Outlays — money that actually left the Treasury — are a different concept and are not this packet's headline. Treating $92,152,298.82 as checks already cleared in FY2026 confuses those terms. Prefer the live industry and year hubs if the tables moved.
Why not divide $92,152,298.82 by 100 awards?
Because 100 is the industry-extract award-record count across years, not a FY2026-only census. Mixing that denominator with a one-year dollar total invents a typical invoice the packet does not publish. Recipients remain unpublished. USAspending.gov remains the source for NAICS 561422 in FY2026.

USAspending.gov NAICS yearlyTrend by fiscal year. Obligations are not outlays. FY figures can be incomplete for the current year.

Industry ties

All data ties →

Companies in the Telemarketing Bureaus and Other Contact Centers industry (NAICS code 561422) have received $9.10B in federal contracts, grants, and other awards since FY2024, across 100 individual awards tracked through FY2026. The largest funding agency is Department of Health and Human Services ($7.77B). Spending is concentrated in Virginia, Georgia, California and 14 other states. All figures below come from USAspending.gov award records.

Total Obligations

$9.10B

Total Awards

100

States

17

Last Updated

Apr 16, 2026

Yearly Spending Trend

Top 50 Awards in Telemarketing Bureaus and Other Contact Centers

Largest individual obligations in NAICS 561422.

Download CSV
Top 50 Awards in Telemarketing Bureaus and Other Contact Centers
AwardRecipientAwarding AgencyProgramPlaceFYObligation
CONT_AWD_HHSM500201300103C_7530_-NONE-_-NONE-
CONTACT CENTER OPERATIONS (CCO)
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of Health and Human Services
Centers for Medicare and Medicaid Services
—ARLINGTON, VA-082024$5,536,080,055
CONT_AWD_75FCMC22C0038_7530_-NONE-_-NONE-
CONTACT CENTER OPERATIONS
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of Health and Human Services
Centers for Medicare and Medicaid Services
—MCLEAN, VA-112024$1,896,540,633
CONT_AWD_47QFSA21F0040_4732_GS35F685GA_4732
MIGRATED ID04210042 CDC INFO SURGE SUPPORT AND NATIONAL COVID 19 VACCINATION ASSISTANCE HOTLINE
MAXIMUS FEDERAL SERVICES, INC.
Virginia
General Services Administration
Federal Acquisition Service
—ATLANTA, GA-052024$354,565,648
CONT_AWD_GS03Q17DSC0003_4732_-NONE-_-NONE-
CUSTOMER CONTACT CENTER (CCC) - MOD 64 (CORRECTING FUNDING AND CEILING AMOUNTS IN FPDS)
INSPIRITEC INC
Pennsylvania
General Services Administration
Federal Acquisition Service
—SEASIDE, CA-192024$231,087,817
CONT_AWD_75FCMC22C0025_7530_-NONE-_-NONE-
THE PURPOSE OF THIS MODIFICATION IS TO ISSUE A UNILATERAL TRANSFER MODIFICATION.
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of Health and Human Services
Centers for Medicare and Medicaid Services
—MCLEAN, VA-112024$176,432,657
CONT_AWD_2032H524F00296_2050_2032H523A00002_2050
BUILD, TEST, DELIVER AND MAINTAIN INTEGRATED INFORMATION SYSTEMS THAT SUPPORT MODERNIZED SYSTEMS FOR INTERNAL OPERATIONS AND ACCOUNTING SYSTEMS
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of the Treasury
Internal Revenue Service
—BALTIMORE, MD-072024$84,590,236
CONT_AWD_36C10X19C0032_3600_-NONE-_-NONE-
MODIFICATION P00019 TO INCREASE LABOR HOURS FOR SUPERVISORS AND AGENTS
BOWEN CONSULTING GROUP, INC., THE
Virginia
Department of Veterans Affairs
Department of Veterans Affairs
—SHEPHERDSTOWN, WV-022024$70,124,878
CONT_AWD_70FBTX25F00000026_7022_70FBTX21A00000003_7022
THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE OPTION FOR THE OUTSOURCED CONTACT CENTER FOR CUSTOMER SERVICE AGENTS.
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of Homeland Security
Federal Emergency Management Agency
—MCLEAN, VA-112026$67,278,447
CONT_AWD_75D30122F14285_7523_GS35F685GA_4732
CDC INFO
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of Health and Human Services
Centers for Disease Control and Prevention
—FALLS CHURCH, VA-082024$63,949,964
CONT_AWD_70FBTX24F00000022_7022_70FBTX21A00000003_7022
THE PURPOSE OF THIS REQUIREMENT IS TO ESTABLISH A CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE THROUGHOUT THE UNI…
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of Homeland Security
Federal Emergency Management Agency
—MCLEAN, VA-112024$59,533,584
CONT_AWD_36C10X25C0002_3600_-NONE-_-NONE-
MODIFICATION P00002 TO INCORPORATE FAR 52.217-9, ADD TWO 6-MONTH OPTION PERIODS, AND EXERCISE OPTION PERIOD I.
BOWEN CONSULTING GROUP, INC., THE
Virginia
Department of Veterans Affairs
Department of Veterans Affairs
—CHANTILLY, VA-112025$41,391,659
CONT_AWD_75N91020C00005_7529_-NONE-_-NONE-
THE CONTRACTOR SHALL OPERATE THE NATIONAL CANCER INSTITUTE'S CONTACT CENTER TO HANDLE INQUIRIES ON BEHALF OF NCI. THE CONTRACTOR SHALL PROVIDE SCIENTIFICALLY BASED, UNBIASED INFOR…
FRED HUTCHINSON CANCER CENTER
Washington
Department of Health and Human Services
National Institutes of Health
—SEATTLE, WA-072024$36,724,235
CONT_AWD_W9124D22C0002_9700_-NONE-_-NONE-
SERVICE HR PHONE CENTER SUPPORT
INSPIRITEC INC
Pennsylvania
Department of Defense
Department of the Army
—FORT KNOX, KY-022024$35,882,497
CONT_AWD_W81XWH16C0144_9700_-NONE-_-NONE-
CALL CENTER SUPPORT - OP3
MAGELLAN HEALTHCARE INC
Missouri
Department of Defense
Defense Health Agency
—MARYLAND HEIGHTS, MO-012024$31,631,058
CONT_AWD_70T01023F5600N001_7013_47QTCA22D004F_4732
THE PURPOSE OF THIS P00008 MODIFICATION IS TO INCORPORATE DISCOUNTED PRICING FOR OPTION PERIODS 2, 3 AND 4 AND FUND THE REMAINDER OF OPTION PERIOD 2 (04/15/2025-04/14/2026) FROM $…
KECH INC
Kentucky
Department of Homeland Security
Transportation Security Administration
—WILLIAMSBURG, KY-052024$26,721,184
CONT_AWD_70FBTX24F00000028_7022_70FBTX21A00000003_7022
DE-OBLIGATION OF EXCESS FUNDS
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of Homeland Security
Federal Emergency Management Agency
—MCLEAN, VA-112024$24,801,307
CONT_AWD_W81XWH21C0077_9700_-NONE-_-NONE-
CALL CENTER SUPPORT SERVICES FOR MILITARY RETIRING FROM THE SERVICE. THE CONTRACTOR PROVIDES A LIST OF RESOURCES BASED ON THE MILITARY SERVICE MEMBER'S RETIREMENT NEEDS.
LEIDOS, INC.
Virginia
Department of Defense
Defense Health Agency
—SILVER SPRING, MD-082024$24,332,014
CONT_AWD_W81XWH11C0542_9700_-NONE-_-NONE-
OPT4 TIER I, TIER II & FOLLOW-UP SPT SVC
MAGELLAN HEALTHCARE INC
Maryland
Department of Defense
Defense Health Agency
—AVON, CT-052024$20,717,382
CONT_AWD_2032H525F00106_2050_GS35F685GA_4732
IT SECURITY IMPLEMENTATION (ITSI) BRIDGE MODIFICATION TO ADD INCREMENTAL FUNDING.
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of the Treasury
Internal Revenue Service
—LANHAM, MD-042025$20,617,892
CONT_AWD_HSTS0117CCRL007_7013_-NONE-_-NONE-
CLOSEOUT
K4 SOLUTIONS, INC
Virginia
Department of Homeland Security
Transportation Security Administration
—VIENNA, VA-112024$19,326,145
CONT_AWD_2032H524F00423_2050_2032H523A00002_2050
EDOS EDP TASK ORDER -- ENTERPRISE DEVELOPMENT OPERATIONS SERVICES (EDOS) ENTERPRISE DATA PLATFORM (EDP)
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of the Treasury
Internal Revenue Service
—BALTIMORE, MD-072024$16,179,281
CONT_AWD_75R60221F80025_7526_47QTCA21D001A_4732
PRB184 C 3627 - PROVIDER SUPPORT SERVICE CENTER (PSSC)
PEARL INTERACTIVE NETWORK LLC
Georgia
Department of Health and Human Services
Health Resources and Services Administration
—ROCKVILLE, MD-082024$15,231,656
CONT_AWD_W9124D20C0016_9700_-NONE-_-NONE-
OPERATION OF VIRTUAL RECRUITING CENTER
NORTH SOUTH CONSULTING GROUP LLC
Kentucky
Department of Defense
Department of the Army
—FORT KNOX, KY-022024$14,746,899
CONT_AWD_N0018922FZ092_9700_N0018920DZ003_9700
MYNAVY CAREER CENTER LABOR SUPPORT
STRATEGIC DATA SYSTEMS, INC.
Texas
Department of Defense
Department of the Navy
—MILLINGTON, TN-092024$14,324,779
CONT_AWD_75FCMC22C0026_7530_-NONE-_-NONE-
SOURCEAMERICA CONTACT CENTER
PECKHAM VOCATIONAL INDUSTRIES, INC.
Michigan
Department of Health and Human Services
Centers for Medicare and Medicaid Services
—LONDON, KY-052024$13,432,626
CONT_AWD_2032H523F00444_2050_GS35F685GA_4732
P00007 CLOSEOUT CONTRACT LABOR TO PROVIDE A SOLUTION TO IMPLEMENT DIGITAL NOTICES CAPABILITIES FROM IRS TO TAXPAYERS
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of the Treasury
Internal Revenue Service
—BALTIMORE, MD-072024$12,890,578
CONT_AWD_N0018920FZ115_9700_N0018920DZ003_9700
MNCC MILLINGTON LABOR
STRATEGIC DATA SYSTEMS, INC.
Texas
Department of Defense
Department of the Navy
—MILLINGTON, TN-092024$12,569,031
CONT_AWD_70FBTX25F00000007_7022_GS35F685GA_4732
THE PURPOSE OF THIS MODIFICATION IS TO DE-OBLIGATE EXCESS FUNDS & FINAL CLOSEOUT FEMAS BPA OUTSOURCED CONTACT CENTER OC3.
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of Homeland Security
Federal Emergency Management Agency
—FALLS CHURCH, VA-082026$11,747,090
CONT_AWD_70T01019C9NCRL024_7013_-NONE-_-NONE-
CLOSEOUT
K4 SOLUTIONS, INC
Virginia
Department of Homeland Security
Transportation Security Administration
—VIENNA, VA-112024$11,618,650
CONT_AWD_75D30122F13256_7523_GS35F685GA_4732
VACCINE DISTRIBUTION AND ADMINISTRATION TRACKING HELP DESK 2.0
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of Health and Human Services
Centers for Disease Control and Prevention
—FALLS CHURCH, VA-082024$11,386,525
CONT_AWD_FA830725FB089_9700_GS35F685GA_4732
JOINT CYBER COMMAND AND CONTROL ENTERPRISE SERVICE CENTER
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of Defense
Department of the Air Force
—MCLEAN, VA-112025$8,957,454
CONT_AWD_75N91025C00008_7529_-NONE-_-NONE-
THE NATIONAL CANCER INSTITUTE'S (NCI) CANCER INFORMATION SERVICE (CIS) IS AN EXISTING AND ESTABLISHED CRITICAL COMPONENT OF HEALTHCARE DELIVERY, PARTICULARLY IN FACILITATING PUBLI…
FRED HUTCHINSON CANCER CENTER
Washington
Department of Health and Human Services
National Institutes of Health
—SEATTLE, WA-072025$8,675,788
CONT_AWD_N0018925FZ083_9700_N0018920DZ003_9700
MYNAVY CAREER CENTER LABOR SUPPORT
STRATEGIC DATA SYSTEMS, INC.
Texas
Department of Defense
Department of the Navy
—MILLINGTON, TN-092025$8,419,000
CONT_AWD_N0018921FZ226_9700_N0018920DZ003_9700
MYNAVY CAREER CENTER LABOR SUPPORT
STRATEGIC DATA SYSTEMS, INC.
Texas
Department of Defense
Department of the Navy
—MILLINGTON, TN-092024$7,804,994
CONT_AWD_86614820C00003_8600_-NONE-_-NONE-
OPTION TO EXTEND SERVICES (3-MONTH) - REAC TECHNICAL ASSISTANCE CALL CENTER
ICUBE-IT JV
Virginia
Department of Housing and Urban Development
Department of Housing and Urban Development
—RESTON, VA-112024$7,678,631
CONT_AWD_68HERH19C0007_6800_-NONE-_-NONE-
NATIONAL LEAD INFORMATION CENTER (NLIC) AND TSCA ASSISTANCE INFORMATION SERVICE (TAIS) HOTLINE
GOODWILL VISION ENTERPRISES, INC.
New York
Environmental Protection Agency
Environmental Protection Agency
—WASHINGTON, DC-982024$7,525,578
CONT_AWD_70FBTX23F00000027_7022_70FBTX21A00000003_7022
MODIFICATION P00003 EXERCISED OPTION PERIOD 2, OCTOBER 20 - NOVEMBER 18, 2023 AND ADDS FUNDS.
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of Homeland Security
Federal Emergency Management Agency
—WASHINGTON, DC-982024$6,776,915
CONT_AWD_N0018924FZ100_9700_N0018920DZ003_9700
LABOR - MYNAVY CAREER CENTER SUPPORT
STRATEGIC DATA SYSTEMS, INC.
Texas
Department of Defense
Department of the Navy
—MILLINGTON, TN-092024$6,637,750
CONT_AWD_1333BJ20C00150001_1344_-NONE-_-NONE-
INVENTORS ASSISTANCE CENTER SUPPORT SERVICES
TUKNIK GOVERNMENT SERVICES LLC
Alaska
Department of Commerce
U.S. Patent and Trademark Office
—ALEXANDRIA, VA-082024$6,615,460
CONT_AWD_N0018922C0002_9700_-NONE-_-NONE-
HUMAN RESOURCES BENEFITS CONTACT CENTER
LBO TECHNOLOGY LLC
Virginia
Department of Defense
Department of the Navy
—ROQUE BLUFFS, ME-022024$5,748,564
CONT_AWD_75D30120F07032_7523_GS35F685GA_4732
VACCINE MANAGEMENT CONTACT CENTER
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of Health and Human Services
Centers for Disease Control and Prevention
—FALLS CHURCH, VA-082024$5,544,497
CONT_AWD_15F06726F0000006_1549_47QTCA22D004F_4732
CALL CENTER SERVICES
KECH INC
Kentucky
Department of Justice
Federal Bureau of Investigation
—CLARKSBURG, WV-022026$5,321,809
CONT_AWD_47QFSA24F0016_4732_47QTCA22D004F_4732
FBI NICS CALL CENTER
KECH INC
Kentucky
General Services Administration
Federal Acquisition Service
—CLARKSBURG, WV-022024$5,097,548
CONT_AWD_36C10X23C0028_3600_-NONE-_-NONE-
MODIFICATION P00005 TO EXTEND THE PERIOD OF PERFORMANCE TO 12/31/2024.
TMAX GOVERNMENT SOLUTIONS LLC
District of Columbia
Department of Veterans Affairs
Department of Veterans Affairs
—WASHINGTON, DC-982024$4,949,281
CONT_AWD_DU100R17C11_8600_-NONE-_-NONE-
SFIOD CALL CENTER SERVICES
M&M IT SOLUTIONS, LLC
Maryland
Department of Housing and Urban Development
Department of Housing and Urban Development
—BELTSVILLE, MD-042024$4,740,557
CONT_AWD_89303024FET000016_8900_89303024AET000003_8900
INCREMENTAL FUNDING ADDED
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of Energy
Department of Energy
—WASHINGTON, DC-982024$4,474,622
CONT_AWD_N0018921FZ229_9700_N0018920DZ003_9700
MYNAVY CAREER CENTER LABOR SUPPORT
STRATEGIC DATA SYSTEMS, INC.
Texas
Department of Defense
Department of the Navy
—NORFOLK, VA-032024$3,910,970
CONT_AWD_75D30125F00212_7523_GS35F685GA_4732
PROJECT TITLE: CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC) NATIONAL CENTER FOR IMMUNIZATION AND RESPIRATORY DISEASES (NCIRD) VACCINE ORDER MANAGEMENT CONTACT CENTER OPERATION…
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of Health and Human Services
Centers for Disease Control and Prevention
—MCLEAN, VA-112025$3,288,833
CONT_AWD_75FCMC20C0015_7530_-NONE-_-NONE-
CMS ACQUISITION LIFECYCLE MODERNIZATION (CALM) HELP/SERVICE DESK SUPPORT.
SKYWARD IT SOLUTIONS, LLC
Maryland
Department of Health and Human Services
Centers for Medicare and Medicaid Services
—POTOMAC, MD-082024$3,166,794
CONT_AWD_89303025FET000020_8900_89303024AET000003_8900
PURPOSE OF MODIFICATION IS TO ADD INCREMENTAL FUNDS.
MAXIMUS FEDERAL SERVICES, INC.
Virginia
Department of Energy
Department of Energy
—WASHINGTON, DC-982026$2,450,000

Top 50 awards shown, ranked by obligated amount. Dates reflect performance period; last-modified dates match USAspending.gov. Complete listings include all transaction history going back to FY2024.

Spending by State

Federal spending in the Telemarketing Bureaus and Other Contact Centers industry (NAICS 561422) broken down by state, with obligated amounts and award counts.
StateFundingAwards
Virginia$7.96B21
Georgia$354.6M1
California$231.1M2
Maryland$184.7M12
Kentucky$93.1M6
West Virginia$80.5M3
Tennessee$49.8M5
Washington$45.4M3
District of Columbia$34.9M14
Missouri$31.6M1
Connecticut$20.7M1
Maine$5.7M1
Ohio$4.1M2
Alaska$894K1
Indiana$687K1
New Mexico$610K2
New York$36K1