NAICS 561422 contact centers: $9.1 billion on 100 awards

A concentrated contact-center book

One hundred awards against $9,096,137,904.85 is a concentrated pattern. The mean of about $91.0 million is consistent with large contact-center vehicles rather than a swarm of small call-spot buys. The Census title groups telemarketing bureaus with other contact centers. Federal use of the code can include citizen-service lines, survey operations, or other inbound and outbound contact work that the officer tagged 561422. This packet does not name those programs.

A low award count does not mean a low headcount. One vehicle can staff many seats. The 100-award tally is an award count, not a count of call-center employees or of calls handled. USAspending industry aggregates do not publish those operational measures.

Residual support services (561990) and janitorial services (561720) are different 561 codes with much higher award counts in this extract. Contact-center work tagged 561422 is a thinner set of vehicles and a similar order of dollars.

Contact-center NAICS 561422 is a three-digit award count next to a nine-billion-dollar obligation total: 100 awards and $9,096,137,904.85, about $91.0 million per award. Janitorial (561720) and residual support (561990) are different 561 codes with their own hubs. Contact centers in this extract are a thin set of large vehicles, not a swarm of small call-spot buys.

Large vehicles and the obligation-outlay gap

Contact-center contracts are often multi-year, indefinite-delivery vehicles. Agencies can obligate large ceilings or estimated amounts while actual call volume — and cash outlays — depends on tasking. Treating $9.1 billion as already paid for completed calls would overstate cash on open vehicles.

With only 100 awards, a single modification on a large vehicle moves the industry total more than a comparable change would move a 50,000-award supply code. Readers should expect this hub to look jumpy if USAspending revises one of those large rows.

What the title includes and excludes

Advertising agencies (541810) measure creative and media services, not this contact-center tag. Telecommunications service codes measure network carriage, not the bureau that answers the phone. Those hubs are not subsets of $9,096,137,904.85.

Assistance that funds local call lines often lacks NAICS and does not enter this industry total.

Advertising agencies (541810) measure creative and media services. Telecommunications service codes measure network carriage. Neither is this contact-center tag. A contract that both advertises and operates a call line will carry one principal NAICS. Only 561422-tagged actions sit in the $9.1 billion.

How to read the 561422 table

Lead with concentration: 100 awards, $9.1 billion, about $91.0 million mean. Rank the code on the all-industries index by dollars, then check award count so the concentration is visible. Open the telemarketing bureaus and other contact centers industry page for the 100 award rows.

This guide does not list vendors because recipient names are not in the packet facts.

Limits of a 100-award aggregate

The Census word “telemarketing” can mislead. The full title includes other contact centers. Federal tagged work may be inbound service rather than outbound sales. Award descriptions on the industry page are the check against the shorthand.

Extract updates on a small-n, high-dollar code will move $9,096,137,904.85 and 100 together with USAspending.

How to read a 100-award, high-dollar hub

Always show the award count next to the dollars. Ranking 561422 by obligations without noting 100 awards hides the concentration that makes the code unusual. One modification on a large vehicle will move this hub more than a comparable change moves a 300,000-award wholesale code.

Open the telemarketing bureaus and other contact centers industry page and read the 100 rows. The Census word “telemarketing” can mislead; the full title includes other contact centers. This packet does not name programs or seat counts. USAspending.gov is the source. Assistance without NAICS is excluded.

One hundred awards at $9,096,137,904.85 is the contact-center fact that should lead every ranking of NAICS 561422. The mean of about $91.0 million is a vehicle size, not a cost per call or per seat. Seat counts and call volumes are not in the packet.

Advertising-agency and telecom-carriage NAICS codes are different pages. Open the telemarketing bureaus and other contact centers industry page and read the 100 rows. Cite USAspending.gov. Assistance without NAICS is excluded. With n this small, one modification moves the $9.1 billion more than a comparable change moves a high-volume wholesale code.

Questions

How many federal contact-center awards are tagged 561422?

USAspending contract records indexed here show 100 awards under telemarketing bureaus and other contact centers, totaling $9,096,137,904.85 in obligations. That is a concentrated book compared with high-volume 561 codes. The count is not a headcount of agents. Award rows are on the industry page.

Why is the average award about $91 million?

Dividing $9,096,137,904.85 by 100 awards yields about $91.0 million. Large multi-year contact-center vehicles dominate that mean. The average is not a cost per call or per seat. The packet does not publish a median, a seat count, or a call-volume field.

Is NAICS 561422 the same as federal advertising?

No. Advertising agencies are NAICS 541810, a different code and a different industry page. 561422 is telemarketing bureaus and other contact centers. The $9.1 billion here is the contact-center tag only. Do not add the two pages without checking for overlapping awards.

Does this include help-desk software licenses?

Only if the contracting officer tagged the action 561422. Software publishing and IT services use other NAICS codes. This total follows the contact-center tag on contract awards. Assistance without NAICS is excluded. Use the industry page to inspect descriptions rather than inferring software from the title.